Return/Exchange Policy

REFUND POLICY 

We want our customers to try our fragrance risk free and without any hassle of expensive returns.

With each full size fragrance we include a trial size, sample vial with it to try out first. If you like the trial size vial, then you open and keep the full-size bottle. If you don't like it (which is highly unlikely), please email us at returns@habibiny.com within 14 days of receiving your order.

We will email you with instructions on how to create a return label.

 Simply send back the unopened full size fragrance bottle to us within 14 days after initiating the return label. We will issue you a refund within 5 business days of receiving it. As always, the trial size samples are yours to keep.

Returns sent back after 14 days of initiation will not be accepted for a refund. We reserve the right to honor the return for store credit in the form of a gift card if the product is in acceptable condition.

The fragrance should be packed securely so that it doesn't move around inside the box to ensure no damage occurs to the product itself.

The EVERLASTING LOVE OIL ROLLERBALL SET is *NON-REFUNDABLE* due to COVID protocols as this roller ball is applied directly to skin. 

We reserve the right to accept or refuse a return depending on the condition of the product when it is sent back. To be eligible for a refund, all returns must be sealed in original packaging, must be unopened, unused and in resaleable condition. 

Opened, used, or damaged product returns may be refused for a full refund. In some instances a partial refund may be given after deducting costs according to the amount of product used or damage to packaging.

If the order was eligible for free shipping or the customer paid for shipping, the shipping cost is non-refundable and/or the amount that was paid to send the product out will be deducted from the refund for undelivered, unclaimed, returned and refused packages, unless we made an error. 

Please note, the Everlasting Love Rollerball Set and the Discovery/Sample sets are non-refundable. Also, international orders are not eligible for a free return label. For any international returns, the customer is responsible for the shipment fees back to us.

EXCHANGE

In order for a product to be eligible for an exchange, the product must comply with all of the conditions listed above in reference to initiating the exchange (exchange must be initiated within 14 days of receipt of product and sent back within 14 days of getting a return label). The product must be in original packaging, unused, and in resaleable condition. It can be exchanged for a product less than, equal to, or more than the original product price and the price shall be adjusted for the difference. There is a $10 exchange processing fee for every order which will be invoiced upon receipt of the return product.

RETURN SHIPPING

If you choose not to use our return label and would like to send it back on your own, we recommend using a delivery service that is trackable and you are able to share tracking number with us.  Habibi NY (Habibi Lux Products LLC) is not responsible for any lost packages. Packages lost during delivery back to us are the sole responsibility of the customer and not eligible for a refund.

 

Return shipping address:

HABIBI LUX PRODUCTS LLC

62 Brotherhood St. Piscataway, NJ 08854